Legal
Privacy Policy
Overview
SepTechPro, Inc. ("SepTechPro," "we," "our," or "us") operates the website located at septechpro.com and the SepTechPro software platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website or use our software.
By accessing or using the Service, you acknowledge that you have read and understood this policy. If you do not agree with the terms described here, please discontinue use of the Service.
Information We Collect
Information you provide directly
We collect information you voluntarily provide when you interact with us, including:
- Demo request form: Your name, work email address, company name, phone number, company size, and any message you include.
- Account registration: Name, email address, company details, and credentials when you create a SepTechPro account.
- Customer support: Any information you share when contacting us for help or feedback.
Information collected automatically
When you visit our website, certain technical information is collected automatically by our hosting infrastructure, including:
- IP address and approximate geographic location (country/region)
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring URL (the page you came from)
- Date and time of your visit
This information is also collected by Google Analytics, a third-party analytics service we use to understand how visitors use our website. Google Analytics uses cookies to collect this data and may associate it with other information Google has about you. You can learn more about Google's data practices at policies.google.com/privacy.
Business data you input into the platform
If you are a SepTechPro software customer, the platform stores operational data you and your team enter — including customer records, service history, job details, manifest records, and invoicing information. This data belongs to you. We act as a data processor on your behalf.
How We Use Your Information
We use the information we collect to:
- Respond to demo requests and sales inquiries
- Provide, maintain, and improve the SepTechPro platform
- Send transactional emails (e.g., account confirmations, password resets)
- Send product updates or announcements — you can opt out at any time
- Diagnose technical problems and ensure platform security
- Comply with legal obligations
We do not sell your personal information. We do not use your information to serve you targeted advertisements.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information in limited circumstances:
- Service providers: We work with a small number of vendors who help us operate the Service (e.g., cloud infrastructure, transactional email delivery, payment processing). These vendors are contractually bound to use your data only to provide services to us and not for their own purposes. This includes Google LLC, which provides Google Analytics. Data collected by Google Analytics is governed by Google's Privacy Policy.
- Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority.
- Business transfers: If SepTechPro is acquired, merges with another company, or transfers its assets, customer data may be part of that transfer. We will notify affected users before any such transfer takes place.
- With your consent: We may share information in other circumstances with your explicit consent.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. Specifically:
- Demo/contact form submissions: Retained for up to 2 years or until you request deletion.
- Active customer accounts: Retained for the duration of your subscription plus a reasonable period thereafter to facilitate reactivation or resolve disputes.
- Operational data in the platform: Retained according to your subscription terms. Upon account termination, you may request an export of your data prior to deletion.
Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls limiting who within our organization can access customer data, and routine security reviews.
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable security practices, we cannot guarantee absolute security. If you believe your account or data has been compromised, please contact us immediately at contact@septechpro.com.
Your Rights
Depending on where you are located, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to any legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send, or by contacting us directly.
To exercise any of these rights, contact us at contact@septechpro.com. We will respond within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will make reasonable efforts to notify affected users — for example, by sending an email to registered account holders or displaying a notice on our website.
Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out:
SepTechPro, LLC.Northeast Ohio, USA
contact@septechpro.com